Guest services charter

Dear Guests,

It is our pleasure to extend to you the warmest of welcomes and to wish you a pleasant stay. Below you will find our “Guest Services Charter”, containing all the information you need to make the most of the services we are able to offer. Staying at Agriturismo Costa Arènte implies full acceptance of and compliance with these regulations.

RESERVATIONS

Reservations can be made by telephone or through our website www.costarente.it. In all cases, the reservation and the conditions offered will be confirmed in writing.

To confirm the reservation, the guest making the booking is required to provide credit card details as a guarantee. The Property will verify the card by means of a pre-authorisation equal to the total cost of the first night, or by charging the card in the case of duly indicated prepaid rates.

A reservation is also considered valid upon payment of a deposit by bank transfer, if previously agreed, provided that the transfer specifies the dates of stay and the details of the guest making the booking.

The room rate does not include any extra cleaning, minibar consumption, purchases at the Property’s bar, or anything not expressly indicated in the offer.

CHECK-IN

From 10:00 a.m. to 6:00 p.m. If you expect to arrive outside these hours, please let us know in advance.

Reception is open from 9:00 a.m. to 6:00 p.m.

Upon arrival, all guests, including minors, must present a valid identity document (passport or identity card); otherwise the Property is entitled to refuse accommodation. The minimum age to rent a room is 18: guests under 18 years of age may not stay overnight. Any visitors of resident guests, even temporary ones, must be reported promptly to reception, where they must present a valid identity document (passport or identity card).

CHECK-OUT

We kindly ask you to check out by 10:00 a.m. on the day of departure.

Should you need to stay longer, please let us know in advance so that we can best organise our activities, also with regard to other guests. The Management reserves the right to grant this request. If a “late check-out” can be granted, the Property will charge a supplement that varies according to the season and room type.

Payment for the stay is due before the Guest’s departure.

The guarantee provided by credit card pre-authorisation remains valid for the entire duration of the stay and will be released automatically in accordance with applicable banking regulations. The Property is not responsible for any amounts that may remain blocked as a guarantee once the pre-authorisation has been duly closed.

The pre-authorisation may be reversed after departure, following an inspection of the room, verification that the stay was in order, settlement of extras and compliance with the main conditions of these Regulations. Charges may apply in the event of damage, theft, extras not paid at check-out and/or early departure.

Before settling the bill, you may ask to review the bill and the charges. Any errors or omissions must be reported before the bill is issued.

If an invoice is required, the Guest is kindly asked to inform us promptly, providing the billing name, address, tax code/VAT number and recipient code/certified e-mail (PEC). Otherwise, a standard fiscal receipt will be issued, which cannot subsequently be cancelled.

Accommodation, meals and services may be paid in cash up to a maximum of €999.00 (subject to changes in current legislation on cash payments), or by credit or debit card. The Property does not accept personal cheques or banker’s drafts.

At check-out, guests must inform reception of any bar or minibar consumption and any other extras not yet recorded by the staff.

Any persons staying in the same room who were not declared at the time of booking or on arrival will be charged to the Guest holding the reservation at the daily rate increased by 50%. The Management reserves the right to report any unauthorised persons found in the room to the police authorities.

CANCELLATION POLICY

Reservations that are cancelled or modified are subject to the cancellation policy stated in the e-mail received with the quotation and the booking confirmation.

If a reservation secured by a deposit is cancelled, the deposit will not be refunded.

In the event of a no-show, the cost of the first night will be charged to the credit card.

No refund is normally granted if the stay cannot take place during the booked period due to transport difficulties, errors or other personal reasons, nor for changes such as early departures or late arrivals. The entire booked period will be charged, unless otherwise agreed with the Management.

PROHIBITIONS AND WARNINGS

In the rooms and common areas it is strictly forbidden to smoke, to use stoves or similar appliances to prepare food, to use heaters or similar appliances, and to move or misuse furniture, beds and linen. Guests are liable for any damage to or deterioration of the equipment of the agriturismo and of the Costa Arènte property caused by them.

Unregistered persons may not be received or accommodated in the rooms.

Guests are responsible for looking after their personal valuables, both in the rooms and in the common areas of the Property. We accept no liability for the loss, theft or damage of personal belongings.

Guests are given room keys. If keys are lost, the manager must be informed promptly and a charge of €20.00 will apply. For security reasons, please always close the main entrance door and your room door.

Children must ALWAYS be accompanied by a responsible adult within the agriturismo. The Management accepts no liability for accidents involving unattended children.

REPORTING FAULTS AND PROBLEMS

We would greatly appreciate prompt reporting of any faults or other problems, as this helps us improve our services. The Property is not liable for any disruption due to the total or partial interruption of utilities such as electricity, water, gas, telephone line or Internet connection beyond its control.

PETS

We love animals, but in order to protect our furnishings we are unable to allow dogs in the areas dedicated to tastings and hospitality.

PETS MAY NOT BE LEFT UNATTENDED OR OFF THE LEASH ON THE PROPERTY.

PERSONAL DATA PROCESSING

Personal data and any other information acquired by our Company in the course of providing its services will be subject to confidentiality and will be processed with respect for the privacy and rights of the individual, through the systematic application of specific protection and safeguard measures designed for both paper and electronic processing and tailored to the specific nature of the data (ordinary personal data, or sensitive or judicial data). Pursuant to Italian Legislative Decree 196/03, the Client is informed that their personal data will be processed solely for the purposes determined by the contractual relationship (including accounting and administrative purposes).

MAIN SERVICES

BREAKFAST

Breakfast is served in the breakfast room from 8:00 a.m. to 10:00 a.m.

Breakfast for non-resident guests costs €15.00 per person. Appropriate attire is required in the breakfast room; bathrobes are not permitted.

HOUSEKEEPING

Rooms are cleaned daily, every morning. If you do not wish to have this service, please inform reception and your room will not be serviced for the entire day.

Please use the toilets in the rooms properly and do not throw anything into the WC.

In line with the agriturismo’s environmental policy, clean bath towels that the Guest has not left on the floor will not be replaced daily.

Each room is provided with a courtesy set and a hairdryer.

These items must be returned after use or upon departure. Please promptly report any damage not caused by the Guest in order to avoid being charged.

INTERNET

Internet access is available. Wi-Fi is free of charge.

PARKING

The car park is unattended, and we accept no liability for theft of or damage to vehicles. We recommend that you lock your car and do not leave any belongings inside.

Parking spaces are not guaranteed unless otherwise agreed in writing; however, there are ample open-air and covered parking areas in various locations, available free of charge to guests.

Out of Respect for Everyone

You have chosen a holiday in close contact with nature: please help us respect it and protect the environment by limiting your use of water and electricity.

Peace and quiet are among our greatest assets; we therefore kindly ask our Guests to keep televisions and any music systems at a volume that respects the tranquillity and harmony of the surroundings, especially during rest hours, from 2:00 p.m. to 4:00 p.m. and from 11:00 p.m. to 9:00 a.m.